Alexander Wilton Handelsbolags's (Including the following which belong to Alexander Wilton HB: alexanderwilton.com and Alexander Wilton™) General Terms and Conditions
Thank you for visiting our website, and for your interest in our products. You will find our general terms and conditions below, which apply to all of your purchases. They explain your rights as a consumer and customer. If you have any questions, comments, or concerns regarding the terms and conditions, or would like clarification, please let us know via our Contact Us page. The following is covered below: General (Section 1), Orders (Section 2), Customer information etc. (Section 3), Prices, fees etc. (Section 4), Shipping and delivery (Section 5), Right to Withdrawal (section 6), Warranty and Complaints (Section 7), Limitation of Liability (Section 8, )Intellectual Property Rights (Section 9), Waiver (Section 10), Changes to the General Conditions (Section 11), Governing law and disputes (Section 12).
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Alexander Wilton Handelsbolag, company registration no 969783-1775 (“Company”, “us” or “we”) on alexanderwilton.com, (the “Website”).
We sell products to multiple and various jurisdictions and countries, and these General Conditions are set out to be global. Meanwhile, local mandatory law may also apply. We regard such applicable laws with respect and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.
By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that Wix, Wix Inc. — as a platform provider - is not responsible for any content, interactions or transactions made on alexanderwilton.com.
You also agree that you will not re-sell any of the products purchased from us, in any form.
Your purchase order is accepted and confirmed when you receive an order confirmation from us and a purchase agreement is entered into. We suggest you save the order confirmation for any future contacts with us. We have the right to deny any purchase order, at any time after the purchase has been made, for any and various reasons. Examples of this include, but are not limited to, if you provide incorrect personal data and/or have a record for non-payment of debt, the model is no longer available or in stock, etc.
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available. In the event that the product is no longer in stock and we are awaiting a shipment of the product, we may give you the option to choose between a full refund and order cancellation, or to wait until the product is back in stock and ready to be processed and shipped.
When you place a pre-order with us, we cannot guarantee a definite delivery date, and reserve the right to delay the processing, shipment, and delivery date in the event of any unexpected delays. We will make it a priority to ship the product to you as soon as possible.
All products ordered remain our property until we have received full payment for them.
Customer information etc.
You, the customer, are responsible for confirming that the personal data and information that you provide us with is correct, and complete.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty, etc.) may apply depending on where you are located and local regulations regarding that location. Such charges will be at your expense, and will not be refunded by the Company.
Shipping and delivery
Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You have the right to cancel any order if a delivery is delayed for more than 30 days, and you are not at fault.
As stated on the Website, standard shipping is included in the price of the product (this applies only to sunglasses). You may or may not, depending on factors such as location, availability, status of the Website, etc. have the option of choosing different shipping methods.
The "Free Shipping" shipping method that we use does not insure the product, however does offer limited tracking of the shipment; this includes confirmation of delivery. We do not accept responsibility for any products or orders after they leave our possession and are under transport to you, the customer. This means that if a product is lost during shipment, or after confirmed delivery, we are not responsible for this and accept no responsibility to reimburse the customer.
The "Express Shipping" method does include insurance and superior tracking services compared to "Free Shipping", and is optional at an additional cost.
Depending on which delivery method you choose, you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Right to Withdrawal
You may withdraw your order by notifying us within 30 days from the day that you received the ordered products. In order to commence a withdrawal, you must send us a withdrawal notification including your name, address, e-mail, order number, and a description and specification of which product the withdrawal applies to. This can be done via our “Contact Us” page. You must also immediately and within 30 days from the date of the withdrawal notification, return the withdrawn products to us. All returned products must be in New condition, meaning that they are in the same condition as when they were sent to you, ,and there are no visible defects or damages to the product caused by you. We currently offer free returns on all orders, as long as they meet the requirements for withdrawal. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When you withdraw from an order, the price you have paid for any products withdrawn, including the shipping cost for standard delivery (the shipping that is included in the price) will be refunded to you. However, we reserve the right to deduct any depreciation in value of the product(s) if we deem that such depreciation is a result of your handling of the product in excess of the amount required to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will re-pay the amount that is to be refunded as soon as we can, and likely within 14 days of the withdrawal notification. However, such a payment will not be made before we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The payment will be refunded using the same payment method used by you to for the withdrawn products, unless agreed otherwise.
Your right to withdrawal does not apply to contracts which:
relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service;
relate to goods or a service for which the price is dependent on fluctuations on the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order;
relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized;
relate to goods which may quickly deteriorate or expire;
relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you;
relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated;
relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you;
relate to individual issues of a newspaper or magazine;
relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal;
relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where we are to provide the service on a specific day or during a specific period.
Warranty and Complaints
Some of our products may come with warranties. Information about such warranties is provided on the Website or in these General Conditions. The confirmation you receive after placing an order is your warranty certificate. Our warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.
You may, within 2 years (or longer is such is in accordance with applicable local mandatory law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. It is then your responsibility to send us a complaint including your name, address, e-mail address, the order number and a specification of the products that the complaint relates to. This can be done using the form on the Website page “Contact Us”. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.
We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We will do our best to refund the original payment within 30 days from receiving your official complaint and determining that a refund should be made. This time however, may be delayed depending on the product, and circumstances relating to the matter. We will also do our best to comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that was used to make the original payment at the time of the initial order, unless otherwise agreed.
Limitation of Liability
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings, any damages caused by our product or incurred as a result of our product or its involvement, etc. Also note, the use of polarized lenses (our lenses are CR-39 lenses) can disrupt the ability to see LCD screens, and other digital screens as well, and can affect vision in scenarios such as driving, flying, boating, etc. To the best of our knowledge, our products to meet the EU standard for PPE eyewear. To find out more regarding the relevant CE certification, click here. According to this directive sunglasses are exempt from CE certification as the user themself are at liberty to decide the level of protection provided.
Intellectual Property Rights
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to correct any obvious errors and, at any time, to change or update the information on the Website accordingly.
All images on the Website are solely for illustration purposes and do not guarantee to replicate the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
Changes to the General Conditions
We may change these General Conditions at any time. If, and when, we do so, this page will be updated with the new and revised Terms and Conditions, General Conditions, and they will be effective immediately. You the customer will accept the latest Terms and Conditions by agreeing to them when placing a new order or by viewing the website.
Governing law and disputes
In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.
We sincerely hope that you are pleased with your purchase. These Conditions were established by Alexander Wilton Handelsbolag on 2017-03-30 22:25:00, and were last updated on 2017-06-9 11:20:00